Terms & Conditions

General

These Terms & Conditions apply to all orders placed through XWALLX on xwallx.com. By placing an order, you agree to these Terms & Conditions and our Privacy Policy.

Orders & Contracts

An order is confirmed when you receive a confirmation email.

We reserve the right to refuse or cancel any order due to errors in pricing, stock, product information, or personal data inaccuracies.

Pricing & Payment

Prices include taxes where applicable.

Payment methods may include credit cards, PayPal, Klarna, Apple Pay, and other payment methods shown at checkout.

Shipping & Delivery

XWALLX offers free worldwide shipping on wallpaper and wall mural orders.

Estimated delivery is usually 3–10 business days after order confirmation, depending on destination, carrier, customs processing, and local delivery conditions.

Order confirmation means that payment has been received and the required size and design details have been confirmed.

Tracking information is provided when the order has been handed to the carrier.

Taxes, Duties, and Import Charges

Taxes are included where applicable.

XWALLX covers applicable taxes, standard customs duties, and standard import charges for wallpaper and wall mural orders unless a different condition is clearly shown at checkout.

Customers should not normally be required to pay additional import taxes or customs duties at delivery. If a carrier or customs office requests an additional payment, please contact us at info@xwallx.com before paying so we can review the issue.

Returns, Refunds & Cancellations

Returns, refunds, cancellations, damaged products, defective products, and custom-made order conditions are handled according to our Refund Policy.

Eligible wallpaper orders may be returned within 30 days of delivery if the product is unused, uninstalled, undamaged, and returned in its original condition.

Custom-made wallpaper and wall mural orders are printed to the customer’s selected size and are not returnable unless damaged, defective, or incorrectly produced.

Customers should check all size, material, and design details before confirming an order. For larger custom orders, we recommend ordering a sample before placing the full order.

Product Quality & Complaints

Slight color variations due to screen settings, lighting conditions, material choice, or print surface may occur and are not considered defects.

If a product arrives damaged, defective, or incorrectly produced, customers should contact XWALLX before installation with the order number and clear photos of the issue.

Incorrect installation, wall preparation issues, or damage caused during installation are not covered.

Custom Orders

Customized orders are made according to the customer’s selected size, material, and design details.

Customized orders cannot be returned or refunded unless damaged, defective, or incorrectly produced.

Please ensure all size, material, and design details are correct before confirming your order.

Installation

Customers must follow the provided installation instructions carefully.

Incorrect installation, unsuitable wall surfaces, poor wall preparation, or damage caused during installation may void refund or replacement eligibility.

Governing Law

These Terms & Conditions are governed by applicable laws of the United States. Disputes will be handled under the competent courts and legal procedures applicable to XWALLX LLC.

Contact Us

For questions or concerns, contact us at:

Email: info@xwallx.com
Phone: +1 (470) 549-3989