Terms of service

Terms & Conditions

  1. General

These Terms & Conditions apply to all orders placed through XWALLX on xwallx.com. By placing an order, you agree to these Terms & Conditions and our Privacy Policy.

  1. Orders & Contracts
  • An order is confirmed when you receive a confirmation email.
  • We reserve the right to refuse or cancel any order due to errors in pricing, stock, or personal data inaccuracies.
  1. Pricing & Payment
  • Prices include VAT (where applicable).
  • Payment methods include credit cards, PayPal, Klarna, and Apple Pay.
  1. Shipping & Delivery
  • Production Time: 1–4 working days.
  • Estimated Delivery Times:
    • Australia: 3–6 days
    • USA & Canada: 2–5 days
    • EU & UK: 1–3 days
  • Delivery confirmations include tracking information.
  1. Right of Withdrawal
  • A 30-day withdrawal period applies to all unmounted products. Customized or personalized items are non-refundable unless defective.
  • Return shipping costs are the customer’s responsibility unless otherwise specified.
  1. Satisfaction Guarantee

We offer a 30-day satisfaction guarantee for uninstalled products.

  1. Returns & Refunds
  • Returns must be initiated within the withdrawal period and include the original packaging.
  • Refunds are processed within 14 days of receiving the returned item.
  1. Product Quality & Complaints
  • Slight color variations due to screen settings are not grounds for complaints.
  • Complaints about defective products must be submitted within three years of purchase.
  1. Custom Orders

Customized orders cannot be returned or refunded unless defective. Ensure all details are correct before confirming your order.

  1. Governing Law

These Terms & Conditions are governed by the laws of Türkiye. Disputes will be resolved under the jurisdiction of the Turkish courts.

Additional Information

Installation

  • Follow the provided instructions carefully. Incorrect installation voids any warranties.

Import Duties & Taxes

  • Import duties and taxes are the buyer's responsibility for orders outside the EU, UK, and USA.

Contact Us

For questions or concerns, reach out to:
📧 Email: info@xwallx.com
📞 Phone : 00905322957385