Shipping policy

Shipping Policy

XWALLX offers free worldwide shipping on wallpaper and wall mural orders.

Each order is customized according to the size and design details confirmed by the customer.

Estimated delivery is usually 3–10 business days after order confirmation, depending on destination, carrier, customs processing, and local delivery conditions.

Order confirmation means that payment has been received and the required size and design details have been confirmed.

Shipping is free worldwide for wallpaper and wall mural orders unless otherwise stated at checkout.

Taxes, Duties, and Import Charges

Taxes are included where applicable.

XWALLX covers applicable taxes, standard customs duties, and standard import charges for wallpaper and wall mural orders unless a different condition is clearly shown at checkout.

Customers should not normally be required to pay additional import taxes or customs duties at delivery. If a carrier or customs office requests an additional payment, please contact us at info@xwallx.com before paying so we can review the issue.

Customs processing may still affect final delivery times depending on the destination country and local customs procedures.

Tracking

A tracking number is provided when your order has been handed to the carrier. Tracking updates may take some time to appear after the package enters the carrier system.

Damaged or Lost Shipments

If your order arrives damaged, please contact us at info@xwallx.com with photos of the package and the product before installation.

If a shipment appears to be lost or significantly delayed, contact us and we will review the tracking information with the carrier.

Where appropriate, XWALLX may provide a replacement, reprint, or refund after reviewing the issue.

Important Note

Please make sure your shipping address is complete and accurate before placing your order. XWALLX is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.