Refund policy

We want you to be happy with your wallpaper order. Please inspect your wallpaper carefully before installation. Returns and refunds are handled according to the conditions below.

Return Eligibility

We accept returns for wallpaper orders under 5m² within 30 days of delivery, provided the product is:

  • unused
  • uninstalled
  • undamaged
  • returned in its original condition

Custom-made wallpaper and wall mural orders over 5m² are printed to your selected size and are not returnable unless the product arrives damaged, defective, or incorrectly produced.

For larger custom orders, we recommend ordering a sample first to check the material, color, and finish before placing your full order.

Cancellations and Order Changes

If you need to cancel or change your order, please contact us as soon as possible at info@xwallx.com.

Orders can usually be cancelled or adjusted only before the order has been prepared for customization. After customization has started, cancellation or changes may no longer be possible because the product is made specifically for your order.

Returns Process

To start a return, contact us at info@xwallx.com with your order number.

If your return is approved, the product must be shipped back unused, uninstalled, undamaged, and in its original condition.

Return shipping is the customer’s responsibility unless the product is damaged, defective, or incorrectly produced.

After we receive and inspect the returned product, we will notify you whether the refund or exchange has been approved.

Damaged, Defective, or Incorrect Products

If your wallpaper arrives damaged, defective, or incorrectly produced, please contact us at info@xwallx.com before installation.

Please include:

  • your order number
  • clear photos of the issue
  • photos of the packaging, if the package arrived damaged

After reviewing the issue, we may offer a replacement, reprint, or refund at no additional cost.

Important: Please inspect the wallpaper before installation. XWALLX is not responsible for installation costs, decorator costs, or related expenses if damaged or defective wallpaper is installed.

Refund Details

Approved refunds are processed within 21 days after we receive and inspect the returned product.

Refunds are issued to the original payment method. Your bank, credit card provider, or payment provider may require additional time to post the refund to your account.

Non-Returnable Items

The following items are not returnable unless damaged, defective, or incorrectly produced:

  • custom-made wallpaper and wall mural orders over 5m²
  • installed wallpaper
  • used or damaged products
  • products returned without prior approval
  • products damaged due to incorrect installation, wall preparation, or handling

Recycling Commitment

Returned custom-made products cannot usually be resold. Where possible, returned products are recycled or responsibly disposed of.

For any questions about returns, refunds, or cancellations, please contact us at info@xwallx.com