Refund policy

100% Satisfaction Guarantee

We are committed to your satisfaction! If you are unhappy with your wallpaper, you can return it as long as it is unused, uninstalled, and undamaged.

  • Returns Eligibility: This applies to orders under 5m² within 30 days of receiving the product. Larger orders are non-returnable, so we recommend ordering samples first.
  • Custom-Made Products: Due to customization, returns are not accepted for products over 5m² unless defective.

Quick Cancellations

Have you changed your mind? Contact us immediately after placing your order, and we can cancel or adjust your order before production begins.

Returns Process

  1. Contact us at info@xwallx.com with your order number.
  2. Ship the product back to us unused, uninstalled, and in its original condition. Return shipping is the customer's responsibility unless the product is faulty.
  3. We will process your refund very quickly or exchange once we receive and inspect the return.

Defects or Damage

If your wallpaper arrives damaged or defective:

  • Contact our team immediately with pictures of the issue.
  • We will reprint or refund your order at no cost.

Necessary: Inspect the wallpaper before installation to ensure it meets your expectations. We are not liable for any decorator costs if defective wallpaper is installed.

Refund Details

  • Refunds are processed within 21 days of receiving the returned product.
  • Refunds will be issued via the original payment type without transaction fees.
  • Check with your official bank or credit card provider for late refunds, as processing times may vary based on country.

Extended Right to Withdraw

We offer a 30-day right to withdraw for unmounted products:

  • Please inform within 30 days of receiving your order to cancel your purchase.
  • The product does not need to be returned within this time, only your cancellation notice.

Recycling Commitment

All returned products are recycled due to their custom-made nature and cannot be resold.

If you have any questions about returns or cancellations, don't hesitate to contact us at info@xwallx.com.